Exchanges (if applicable)
We will replace items at no extra cost to you if they are defective or damaged in transit. If you need to exchange an item, contact us immediately at firstname.lastname@example.org. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.
- Product return request must be made within 7 working days from date received.
- Damaged items must be returned together with their original box and receipt.
⚠ Kindly inform Customer Service before returning the item otherwise the request will not be processed. Please provide the return parcel tracking number for all items.⚠
What will I get back after returning the item(s)?
You can choose to have either a prorated refund ( if order has applied promotion code ) in the form of Beutiq store credits, or you can choose to have the same product sent to you or a similar priced item. ( within 1-14 working days)
What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM 5.00 for your return shipping charges to your account in the form of store credits.
Please allow 14 working days for this process to be completed.
For more information, kindly email to email@example.com
How can I return my purchase?
Kindly email your inquiry to firstname.lastname@example.org with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package.
Store credits, gift cards and voucher codes cannot be exchanged for cash.
I need more information about this. Who do I contact?
You can contact our customer service by emailing your inquiry to email@example.com
Our customer service will contact you during working days and hours.
Please take note that Beutiq Sdn Bhd is not responsible for any customs tax, duties or laws for each respective countries. Please check with your local authorities before placing an order to avoid any issues that may arise.
Should any issue arise with International Shipping and the parcel does not reach you, a partial refund may be processed once the parcel has been returned to our warehouse facility on a case-by-case basis. Please note that the partial refund will be given with the shipping rate deducted from the overall amount, so we advise you to check with your local authorities before placing an order.
Our return address: